General
What are your opening times?
Retail: MONDAY-FRIDAY 9.00am-4.00pm
Trade: MONDAY-FRIDAY 7.30am-4.00pm
Closed: Saturday and Sundays.
All of the above until further notice
Where is your shop?
Coat Road, Martock, Somerset, TA12 6EX
What are your seasonal opening times?
Closed Christmas Day, Boxing Day and New Years Day.
Do you have general promotions ongoing or seasonal?
Both
Delivery
How much is delivery?
Free on all orders over £50.00. If not a £10.00 delivery charge will be made.
Is delivery free?
See above
What is the radius of deliveries?
Roughly 15 miles (see delivery page)
How long does delivery take?
We will book in a day for your delivery, AM or PM. We can phone in advance at your request.
Do I need to give notice on making an order for delivery?
Dependant on the season, 2-3 working days is optimum.
Other Services
Do you cut Glass?
No but we can order in, normally available in a few days.
Do you sharpen tools?
No we are no longer able to offer this service
Do you hire out machinery?
No
Products
Can I return an item?
Yes if you have a receipt or can prove it was purchased from us. (We are bound by Consumer Rights Act)
Do you have a timber price list?
No but we would be happy to print out a quote.
Can you order in items you don’t stock?
Yes!
Trade
Do I qualify for trade prices?
Please phone to discuss.
Can I set up an account or pay as you go account?
Of course, see Trade Page for more details
Can I pay over the phone?
Yes, for delivery but not for collection due to Cardholder Protection Laws.
Payment
What payment methods do you accept in store?
CARD ONLY
All major credit and debit cards, Apple Pay and Android Pay.
Please note we no longer accept cash. This decision has been made for good business reasons. We thank you for your understanding.
What payment methods do you accept online?
All major credit and debit cards excluding American Express and Paypal.
Where can I find you on social media?
Facebook, search “Paulls of Martock”