FAQ

Welcome to our FAQ page.

If you can’t find the answer you are looking for do not hesitate to call us on 01935 822204. We are always happy to answer your questions!

 

General

What are your opening times?
Weekdays 7.30am – 5.30pm, Saturday 8.00am – 5.00pm, Closed Sunday.

Where is your shop?
Coat Road, Martock, Somerset, TA12 6EX

What are your bank holiday opening times?
8.00am – 5.00pm

What are your seasonal opening times?
Closed Christmas Day, Boxing Day and New Years Day.

Do you have a loyalty scheme?
Yes!!

Do you price match?
Where possible, we always aim to price match.

Do you have general promotions ongoing or seasonal?
Both


clockDelivery

How much is delivery?
Free on all orders over £25.00. If not a £10.00 delivery charge will be made.

Is delivery free?
See above

What is the radius of deliveries?
Roughly 15 miles (see delivery page)

How long does delivery take?
We will book in a day for your delivery, AM or PM. We can phone in advance at your request.

Do I need to give notice on making an order for delivery?
Dependant on the season, 2-3 working days is optimum.

 


tools-to-be-sharpenedOther Services

Do you cut Glass? 
No but we can order in, normally available in a few days.

Do you sharpen tools? 
No but we can send to be sharpened, 2 week collection/return.

Do you hire out machinery?
No

 

 

 

 


Products

Can I return an item?  
Yes if you have a receipt or can prove it was purchased from us. (We are bound by Consumer Rights Act)

Do you have a timber price list?   
No but we would be happy to print out a quote.

Can you order in items you don’t stock?
Yes!


bonus-card-front-page-imageTrade

Do I qualify for trade prices?
Please phone to discuss.

Can I set up an account or pay as you go account?
Of course, see Trade Page for more details

Can I pay over the phone?
Yes, for delivery but not for collection due to Cardholder Protection Laws.

 

 

 

 


Payment

What payment methods do you accept in store?
All major credit and debit cards excluding American Express, with Contactless, Apple Pay and Android Pay or cash.

What payment methods do you accept online?
All major credit and debit cards excluding American Express and Paypal.

Where can I find you on social media?
Facebook, Twitter and G+.